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Do you have a question for KIWI®? Below are some frequently asked questions that may provide the answer you’re looking for.

WHERE CAN I PURCHASE KIWI®?

KIWI® is distributed in over 120 countries around the world. Our products can be found at several grocery stores, supermarkets, retailers, wholesalers, pharmacies and mass merchandisers, as well as many shoe repair stores.

HOW DO I REMOVE SHOE POLISH STAINS?

There are several ways to remove a shoe polish stain, depending on the material of the shoe. While you should always consult the manufacturer, there are a few general actions that can be taken for materials, such as clothing, carpets and furniture, as follows:
  • Treat the stain as quickly as possible (old stains are usually more difficult to remove).
  • If possible, never let a stain dry completely (it is almost always better to add a little water and detergent to keep it wet).
  • Most shoe care products are colored with dyes and/or pigments. If these are absorbed into a material (for example, wool, suede and soft leather) it is often impossible to completely remove the stain without damaging the material (for example, some dyed materials may lose color or wool may become fluffy).

WHAT IS THE DIFFERENCE BETWEEN SUEDE AND NUBUCK?

Nubuck is prepared by roughening the surface of leather – almost always the outside of leather. It has a texture of short protein fibers and is quite resistant to stains and wear.

Suede is almost always prepared by roughening the inside (flesh side) of leather. This causes a longer texture of protein fibers, which are, unless treated, very absorbent, easy to stain and easily damaged in normal wear.

When treating suede or nubuck, always complete the treatment by brushing with a suitable brush. Use only quality branded protective sprays to prevent stains and repel water.

WHAT DOES "SMOOTH LEATHER" MEAN?

Smooth leather refers to any tanned, treated leather that is not suede or nubuck. If you are unsure of the material you need to treat, consult the manufacturer for the best way to care for your smooth leather goods.

HOW DO I SHARE FEEDBACK WITH KIWI®?

If you’d like to contact KIWI®, please contact us.

HOW CAN I CONTACT KIWI®?

If you’d like to contact KIWI®, please contact us.